An Inconvenient Truth* #3: Don’t Make ‘em Work   Leave a comment

I watch yet another car lurk around the parking lot, scoping out the closest space possible to the building’s front door. Despite the fact that just a few rows away are dozens of empty spots, ignored by just about every driver. Round and round she goes, where she’ll stop, nobody knows – except you can be certain it won’t be far away.

And, of course, all this walk-avoidance is happening at the gym.

This hunt-for-the-nearest-parking-spot scenario is played out in parking lots across America day after day, at malls, restaurants, the airport, and yes, even the gym.

So what does this mean for you, dear Marketer? Another inconvenient, but important truth: At heart, most people are lazy. They’ll rally during times of crisis, show extraordinary strength and courage during history’s darkest hours – but just don’t make ‘em walk across the parking lot.

And don’t make ‘em work at trying to figure out your marketing message.

We’re talking too much play on words, “insider” jokes, copy that doesn’t know when to quit…anything that’s confusing, muddled, unclear, or even worse, boring.

Make sure your advertising is simple, to the point, and is conversational in tone. Cut out the cleverness if it gets in the way of the clarity. As a quick test, write your entire message in a ten-second script, being sure to clearly state your brand promise in that time. It’s a great starting point to develop a complete, concise message people can quickly understand.

Give your customers the chance to get close to you – without having to work at it.

*ignore at your own peril

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